Help questions

Using a Custom Domain Name

Please note: this information is for guide purposes only, each domain registrar will have slightly different requirements. We recommend asking an experienced professional to make these changes for you or to get in touch with your domain registrar for advice. Ralawise is not liable for any changes you make to your DNS settings.

Instead of using the sub-domain that was provided, you can choose to use your own custom domain name. 

For example, say we want to give our new webshop the domain name - we'll walk through the steps below to achieve this, and you can substitute your own domain name.

  1. Firstly, we need to buy that domain from a domain registrar/name provider (e.g. GoDaddy, 123-reg etc.).
  1. Once we’ve bought the domain, we need to make some changes to the DNS records for that domain. You can do this either by logging into the registrar’s website and editing the settings for your domain, or by calling their help line and asking them to make the changes for you.
  1. We need to add a CNAME type record that points our domain’s ‘www’ to ‘’. The screenshot below shows an example of a correctly setup CNAME DNS record (the column names may differ slightly depending on your domain registrar). A DNS record can take anywhere up to 48hrs to become active once you’ve added it, though often it can be much quicker. NOTE: you should actually enter '' and NOT replace 'client' with your company name.



  1. Now we need to tell our webshop which domain name it should use. To do this, we need to login to, go to the Basic Details section and update the ‘Your URL’ field with (substitute your own domain name here). Remember to click Save to update the settings.



  1. Once the DNS record added in step 3 has become active, we can access our webshop at


How can I see if my DNS record is active?

  1. There are various free tools available online that can check DNS records, for example If we search for our domain name we can see that the CNAME record is active. If no results are returned when searching for your domain name, or the Type is not CNAME, you should ensure the record has been setup correctly and you have allowed at least 48hrs for it to become active.