Help

Help questions

Checkout

Settings -To enable the shopping cart, simply toggle the relevant switch to ‘yes’ in checkout settings. This will display quantity fields next to the product/colour/size combination and allow your customers to add items to their cart. Note – Customers are not required to login to place an order on your web shop. 

Payment Options - Your web shop allows you to offer up to 4 different methods of paying for an order. All payment methods give you the option to display a custom message when an order is submitted. You may wish to use this field to explain time scales for the production and delivery of a customer’s order for example. You can also change the name of the different payment methods as required.

Account - Should you offer your customers a credit facility; customers can choose to pay by ‘Account’. Payment for the order is not taken through your web shop.

Quote - If you would prefer to offer customers an individual quote for their order, you can do so by enabling this payment method. Note – If the order contains personalised items, by default the customer will only be able to choose ‘Quote’ as their payment method. You can override this by disabling 'Force Quote Only Payment' in the Personalisation settings. This will allow the customer to pay via PayPal or SagePay for personalised products (with the personalisation cost included in the garment price).

SagePay – Your customers can also pay for an order by debit or credit card. If a customer chooses this method of payment, they will be directed to sage pay once they have confirmed their order. Once the order is complete, they will be redirected back to an order confirmation page on your web shop. Similarly, should the transaction fail, the customer will be redirected back to an error page on your web shop. The results of all transactions on Your Web Shop are recorded in the ‘Orders’ section of the administration.

Setting up a SagePay Account - In order to take credit/debit card payments through your web shop, you must first set up a SagePay account.  You will also require a merchant account which can be applied for during the SagePay set up process. The process of setting up Sage Pay account can take up to 3 weeks if you don’t currently have a merchant account.

For further information on setting up a SagePay account, click here

The screenshot below shows an example SagePay set up. Note - ProtocolNumber will generally always be 3.00. There should also be no spaces in the VendorName. Note the below screenshot shows 'sandbox' enabled. This should be deselected if you want to set up live SagePay.

Setting up a PayPal Account – Your customers can also pay for an order by PayPal. If a customer chooses this method of payment, they will be directed to PayPal once they have confirmed their order. Once the order is complete, they will be redirected back to an order confirmation page on Your Web Shop. Similarly, should the transaction fail, the customer will be redirected back to an error page on Your Web Shop. The results of all transactions on your web shop are recorded in the ‘Orders’ section of the administration.

For further information on setting up a PayPal account, click here 

The screenshot below shows an example PayPal set up. Note the below screenshot shows 'sandbox' enabled. This should be deselected if you wish to set up live PayPal.